Terms of Trade
GENERAL INFORMATION
SCANDINAVIAN BIOHACKER
E-mail: info@scandinavianbiohacker.com
PRICES
In the event of delays, backorders or out-of-stock items, we will endeavour to inform you as soon as possible and what we can do about it - for example, give you your money back or help you find a similar item elsewhere.
PAYMENT
SCANDINAVIAN BIOHACKER accepts payment with VISA, VISA Electron, Mastercard, Mobilepay. Payment will only be debited from your account when the item is shipped. All amounts are in EURO. and incl. VAT.
DELIVERY
SCANDINAVIAN BIOHACKER strives to ship orders within 24 hours of placing the order. We ship to all of EU. Shipping to parcel shops is free. Home delivery costs according to address.
NOTE: If there is no space at the delivery location, your package will be moved to the nearest delivery location, which you will be notified of. If there are any problems, please contact customer service.
Items are delivered every weekday. Your item will be delivered 4-9 business days after ordering. Delivery times may be extended during busy periods.
RIGHT OF COMPLAINT
There is a 2-year right of complaint according to the Swedish Sales Act. Our right of complaint applies to defects in material and/or manufacturing. You can have the product repaired, exchanged, the money returned or the price reduced, depending on the specific situation.
The complaint does not apply to defects or damage caused by incorrect handling of the product/service. You must complain within a “reasonable time” after you have discovered the defect/fault. If you complain within two months after the fault is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The product must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs. Contact us before you want to return your product, so that it will be as easy as possible.
When returning, making complaints and exercising the right of withdrawal, the product must be sent to:
"SCANDINAVIAN BIOHACKER" must be marked
Cash on delivery shipments are not accepted.
REFUND
If it is a refund, please contact us so that the agreed amount can be transferred.
REFUND/RETURN/EXCHANGE DURING SALE
Products and orders cannot be refunded, returned or exchanged during periods of sale, special offer campaigns or special discounts.
RIGHT OF CANCELATION
As a consumer, you have a 30-day right of withdrawal when you shop with us. The withdrawal period expires 30 days after you have received the goods.
The deadline means that you have 30 days from receipt to notify us that you wish to cancel your purchase. You can also use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the goods without notifying us at the same time.
Should you regret your purchase, where a free gift is delivered with the order itself, the entire order must be returned.
RETURN
Once you have notified us that you wish to cancel your purchase, you have 30 days to return the item to us.
You must pay for the return of the package yourself, and you are liable if any damage occurs during transport. This means that you bear the risk of the item from the time of delivery until we have received it back.
When you return, you are responsible for ensuring that the item is properly packaged. To facilitate processing time, you are welcome to enclose a copy of the order confirmation in the package.
If you wish to return the item to us, we can assist with a label and we will then credit the shipping cost with your refund of the purchase amount.
Otherwise, send to:
You cannot cancel by simply refusing to receive the item without clearly notifying us of this.
CONDITION OF THE GOODS UPON RETURN
You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to determine the nature, properties and functioning of the goods. In other words, you can try the goods, and then they should be in the same condition as when you received them.
If the goods have extraordinary signs of wear or damage other than what is described above, they are considered used. This means that if you cancel your purchase, you will only receive a part or none of the purchase price back, depending on the commercial value of the goods at the time of receipt – of the return.
In order to receive the full purchase price back, you must try the goods for 30 days.
REFUND
If you cancel your purchase, you will of course receive the amount you have paid to us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase price. When exercising the right of withdrawal, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery that we offer), will be refunded without undue delay and no later than 30 days from the date on which we have received notification of your decision to exercise the right of withdrawal.
Repayment will be made using the same payment method that you used for the original transaction, unless you have expressly agreed to something else. We may withhold the refund until we have received the returned goods, unless you have previously provided documentation of having returned them.
COMPLAINT OPTIONS
A complaint about a product or service can be submitted to the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
In order to complain, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. There is a fee to have the complaint processed.
If you are a consumer residing in another EU country, you can file your complaint in the EU Commission's online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our email address: info@scandinavianbiohacker.com
PERSONAL DATA POLICY
We need the following information when you shop with us: Name, address, telephone number and email address.
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
The personal data is registered with SCANDINAVIAN BIOHACKER and stored for five years, after which the information is deleted.
We also cooperate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only cooperate with data processors in the EU or in countries that can provide your information with adequate protection.
The data controller atSCANDINAVIAN BIOHACKER .
You have the right to be informed about what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at info@scandinavianbiohacker.com